Life at OPENLANE: Q&A with Donna Hill, Contact Center Manager at PAR
Donna Moore, Contact Center Manager at PAR, talks interpersonal skills, her passion for her work and more.
What has your journey at OPENLANE looked like?
I started at OPENLANE in 2017, joining the consumer team at PAR as an Account Coordinator. I now hold the position of Contact Center Manager.
What are you most proud of during your time here?
Number one would be my growth and what I have learned. In my department, we take tough calls and we have the ability to find a solution. Also, improving my people skills which is needed when working in the Contact Center.
What do you like most about working at OPENLANE?
The open door policy and genuine compassion shown by my leadership sets OPENLANE apart. The senior leadership’s sincerity isn’t just empty rhetoric, but real.
What is your favorite part about our culture?
What I admire about OPENLANE is that they invest in their employees. Even during challenging times, OPENLANE goes the extra mile to ensure our well-being.
Which of our company values resonates most with you?
I’d say Fearless Ownership. In the Contact Center, when dealing with customer or lender calls, we swiftly take charge of the situation to figure out a solution. We function as an ecosystem, and it’s our job in the Contact Center to make sure it remains intact.
Which one of your skills do you think has assisted in your success the most?
Undoubtedly, my interpersonal skills have been pivotal in my career. Whether interacting with lenders, customers or my team, being able to comprehend situations from their perspectives is an incredibly valuable skill. I think that also goes across any job where you’re constantly interacting with others – make sure to sharpen your interpersonal skills as it is integral to your success.
If you could have dinner with any historical figure, who would you choose?
I’d choose Amy Carmichael. I’m drawn to people who veer off the beaten path because of their beliefs and who make themselves uncomfortable for the sake of others. I would spend hours with her in admiration of her strength and legacy.